Privacy Policy

Privacy Policy

Introduction

Welcome to https://water-damage-restoration-cost-norfolk-va.ecojohns.com (hereafter referred to as “Water Damage Restoration Cost Norfolk VA,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, use, and disclosure of personal information in alignment with various global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA) and subsequent updates (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Data Privacy Act (CTDPA)
  • Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Policy applies to all aspects of our online presence, including but not limited to, our website, mobile applications, services, and products offered through these platforms. However, please be advised that this Policy does not extend to third-party websites, applications, or services accessible through links on our site. These entities have their own privacy policies governing data collection and usage, over which we have no control.

Processing Activities

This Privacy Policy guides how we interact with users who:

  • Utilize our applications and services as authorized users.
  • Access and browse our websites linked to this Policy.
  • Receive communications from us, including newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect several types of personal data to enhance your user experience and deliver tailored services. These include:

  • Account Information: Details associated with your registration, such as username, email address, and password.
  • Payment Information: Data related to transactions, including credit/debit card numbers, expiration dates, and billing addresses.
  • Financial Information: Records of your financial dealings with us, like transaction history and account balances (encrypted).
  • Purchase Information: Details about products or services you’ve acquired from us, including order numbers and purchase dates.
  • Mobile Device Identifiers: Unique identifiers from your mobile device to personalize content and analytics.
  • Location Data: Information about your geographical location when you interact with our services.
  • Feedback: Your comments, suggestions, and reviews that help us improve our offerings.
  • Social Media Information: Data obtained through social media platforms when you choose to connect your accounts for seamless access or sharing.
  • Product Information: Details about products you’ve shown interest in or purchased, including preferences and customization options.

We collect this data through direct user input, interactions with our systems, and automated technologies, such as web beacons and cookies. Additionally, third parties may share personal data with us, though we are accountable for the security of this data once received.

Cookies

We employ cookies to enhance your browsing experience and gain valuable insights into user behavior. Cookies can be categorized as:

  • Strictly Necessary: Essential for navigation and functionality on our websites.
  • Preference: Remembering user preferences and settings to provide a personalized experience.
  • Analytics: Tracking website usage statistics to improve our services.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to manage their cookie choices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes it was collected for, including:

  • Providing and improving our services
  • Complying with legal obligations
  • Resolving disputes
  • Conducting analytics and research

Once these purposes are achieved, or when no longer required by law, we delete or anonymize the data to prevent direct identification.

Security Measures

We prioritize the security of your personal data by implementing robust organizational safeguards and security practices:

  • Encryption: We use encryption for data at rest and in transit to protect against unauthorized access.
  • Secure Third-Party Processing: We engage trusted third parties to process data on our behalf, ensuring they adhere to strict privacy and security standards.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have collected such data, we will take steps to delete it and inform you about any necessary actions.

Your Rights

Depending on your jurisdiction, you may possess certain rights regarding your personal data, including:

  • Access and Rectification: The right to access and rectify inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your data under specific circumstances.
  • Restriction: Limiting our processing of your data in certain situations.
  • Portability: Receiving your personal data in a structured, commonly used format for transfer to another controller.
  • Objection: Opposing the processing of your data for legitimate interests.
  • Non-Discrimination: The right to be free from discrimination based on your exercise of privacy rights.

To exercise these rights or lodge complaints/appeals, please contact our dedicated privacy team via the channels provided in this Policy.

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be promptly posted on our website, ensuring transparency with our users.

Contact Information

For any questions, requests for access or deletion of data, or further inquiries regarding privacy, please reach out to us: